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When I returned to Tangerine in Canada, from spending time at the Tangerine US business (then known as ING DIRECT), I discovered that certain people were taking all the...

The modern marketplace demands that people possess a wide range of skills. But what core qualities are truly essential to career advancement, regardless of...

The January 2012 cover story of Fast Company magazine was all about Generation Flux. You’ve heard of Gen X, Gen Y and more, but what is...

The Art Of returned to Vancouver in September with a star-studded line-up of speakers including: Arianna Huffington, Scooter Braun, Tom Fishburne, Eric...

Not long ago I was on a flight from Las Vegas when I overheard a fascinating conversation. The flight attendant who had welcomed us on board was...

When you think of standard business practices, a few things come to mind. The organizational chart, performance appraisals, payroll confidentiality, etc. These principles have been...

The debate as to whether cold calling is a viable means of engaging with potential buyers and prospects has been raging since the phone was created, probably before that.  If you have been...

Canadians love their smartphones. 33% of us have one and we don’t leave home without it. With 79% of Canadian smartphone users unable to leave...

“I didn’t realize it would be this exciting around here,” said one employee during a lunch I typically have with team members who are...

The room got quiet. It was 4:49PM on Sunday, August 5th, and Usain Bolt was about to compete the 100m Final. The starting gun fired, and I couldn’t...

All the competitive advantages we’ve been pursuing during our careers are gone.  That’s right.  Strategy.  Technology.  Finance.  Marketing...

These are interesting times in the business of sales. Global economic forces and the impact of our new “point and click” era have changed the rules...